We connect AI assistants to the knowledge, channels and handoff rules that make customer communication and internal work more useful without hiding human accountability. The assistant answers first questions from approved company knowledge and hands unclear cases to your team. Website and WhatsApp conversations land in one view. We work with companies that want faster first responses.
Discuss your AI roadmap
A useful AI system is not a generic answer box. It knows what information it may use, when it should ask for help and how a person takes over.
The assistant answers first questions from approved company knowledge and hands the conversation to your team when it cannot help. You decide which sources are allowed and how they stay current.
We map the questions your sales team receives and turn them into a qualification flow the assistant can run. Qualified enquiries arrive with context, while unclear or sensitive ones go to a named person.
The assistant walks customers through guided troubleshooting steps and collects the details your specialists need. When the issue needs expert intervention, it recognises that and passes the case on with the history attached.
Conversations from the website, WhatsApp, Instagram DM and Telegram are collected into one view, so customers do not have to repeat themselves. Your team can pick up a thread exactly where the assistant left off.
We earn the next integration with evidence from the first useful flow.
Together we map the questions your team answers most often and choose one repeatable workflow. The pilot stays narrow, with clear boundaries on what the assistant may handle alone. Anything sensitive is routed to a named person from the start.
You decide which documents, pages and past conversations may be used as source material. We agree how that knowledge is kept current and who reviews it. Escalation rules and a named owner for each topic are confirmed before the build.
We build the conversation flow and connect it to the systems you already use. Then we test it against real scenarios your team recognises, including incomplete and unclear questions. You review the transcripts and decide what to refine.
After launch we review what the assistant handles, which questions it cannot answer and where people step in. Those findings feed back into the knowledge base and escalation rules. We add new topics only when the recorded results justify it.
Access, source material, retention and escalation are product decisions, not footnotes. We make them visible before a workflow reaches customers.
Read our AI insightsThe assistant works from current, owned information.
Sensitive or complex decisions reach the right person.
Real conversations improve the next version.
We begin with a repeatable, measurable and lower-risk workflow. Once knowledge sources, human handoff rules and success measures are clear, we plan the pilot.
Depending on scope, we can assess website chat, WhatsApp, Instagram DM, Telegram and, where appropriate, marketplace or CRM flows.
No. We establish clear handoff rules for complex, sensitive, pricing or contract-related conversations that require the human team.
Access permissions, knowledge sources, retention boundaries and integration rules are defined at the start around your security needs.